7-Day Return/Refund Policy (No Reason Required)

I. Eligibility for 7-Day Return/Refund (Calculated from the actual receipt date)

1. The product itself has quality defects;
2. Product damage caused during transportation;
3. Incorrect delivery (product does not match the order), and the product is unused (does not affect secondary sales).

II. Exceptions to the 7-Day Return/Refund Policy

1. Customized products;
2. Used products (electronic products are considered used once powered on);
3. Wear and tear on the product, its functional parts, or accessories;
4. Lost or severely damaged product packaging (excluding unpacking) that affects secondary sales;
5. Products unsuitable for return due to their nature, which you confirmed at the time of purchase;
6. Other situations where the product is in poor condition and affects secondary sales.

III. Return/Refund Application Process

1. Return/Refund for Personal Reasons

• Time limit: Within 7 days of receipt (product must not affect secondary sales);
• Procedure: Send an email to the after-sales center. The after-sales team will process your request within 1-3 working days;
• Shipping fee: Borne by you.

2. Return/Refund for Quality Reasons

• Time limit: Within 7 days of receipt;
• Procedure: Send an email to the after-sales email: service@mail.eicxiks.com. The customer service team will process your application within 1-3 working days;
• Shipping fee: Borne by our company.

3. Return & Refund Notes

• Within 7 days of receipt, please contact the courier company directly to arrange the return;
• After the courier company confirms receipt of the returned product, they will notify us of the relevant refund details. We will complete the refund process within 15 working days;
• When applying, please provide the following information to our 24/7 online customer service: Order number, name, phone number, and reason for return.